Garantie & Service
BEVS Industrial Five-Star Service System
I. Pre-sales service: Precise matching of needs, scientific selection and layout
We firmly believe that successful cooperation begins with in-depth understanding. When you have the first intention to purchase, BEVS Industrial's professional consultant team will do its best to provide you with meticulous and thoughtful pre-sales support:
1. Service process:
Consulting sales consultant → R&D direction and core needs → Professional solutions → Quotation → Sign contract and pay → Delivery date spot/customization → Production self-inspection → QC/Third-party measurement → Product delivery → Installation → Use training → Perfect after-sales
2. Professional solution customization:
User
01 R&D direction (such as: architectural coatings, industrial coatings, automotive paints, wood paints, etc.)
02 Core testing items (such as: color, gloss, adhesion, weather resistance, etc.)
03 Laboratory size and budget
BEVS
Scientific, economical and efficient selection suggestions:
Clearly explain the performance differences, applicable scenarios, and upgrade space of different instruments to help you make informed decisions
3. Detailed technical description:
Provide detailed product specifications, product information and application case information.
Arrange online or offline training to explain the instrument principle, characteristics, advantages, functions and industry application examples in detail.
4. Sample machine demonstration and evaluation:
For core or large equipment, we can flexibly arrange on-site sample machine demonstrations or free/paid trials, allowing you to experience the instrument performance and operation experience at zero distance.
Support sample sending test service. You can send samples to us for free/paid testing to verify the suitability of the instrument for your samples and data performance.
II. After-sales service: Worry-free guarantee system, escorting the entire experiment
BEVS Industrial's commitment is not only to the transaction, but also runs through the entire life cycle of instrument use. We have built a responsive, professional and efficient after-sales service system to ensure that your equipment is always in optimal condition:
1. Professional technical installation and commissioning:
Arrange experienced engineers to install and debug on-site to ensure that the equipment is in place according to standards and runs accurately.
Strict acceptance process: Perform initial performance verification to ensure that the equipment meets the factory technical indicators.
2. Systematic operation and maintenance training:
Provide comprehensive, practice-oriented operation training, covering equipment principles, standard operating procedures (SOP), daily maintenance, software use and data analysis.
Flexible training forms: covering online/offline training, supplemented by detailed Chinese operation manuals and high-definition teaching videos. Training content can be customized for different operators (R&D personnel, quality inspectors).
3. Quick response and professional maintenance:
Multi-channel service hotline: Set up an exclusive after-sales service telephone and online technical support platform (WeChat/email). A professional technical team provides 24-hour (working day) response service to quickly complete technical consultation and fault diagnosis.
Efficient fault response: Commit to providing an effective response within 24 hours after receiving the repair request to guide preliminary troubleshooting.
Standard warranty service: All equipment provides a standard 1-year free warranty (non-human and non-consumable parts). Certified engineers are responsible for on-site maintenance or return-to-factory maintenance services during the warranty period.
Emergency failure: Commit to 1~5 working days, engineers arrive at the site (limited to large equipment, non-remote areas in China).
4. Comprehensive consumables and accessories support:
Original factory certified consumables and accessories supply: Ensure data accuracy and instrument stability, and avoid the risks caused by using compatible consumables.
Convenient purchase channels: official website mall, Taobao, Jingdong, sales consultants, agents and other methods to easily order, ensuring stable and timely supply.
5. Software upgrade and technical support:
Regularly provide free or discounted software upgrade services to ensure that your system is compatible with the latest functions and standards.
Long-term technical support to answer difficult questions in daily use.
6. Value-added services (optional)
Extended warranty service: Provide extended warranty plans to provide longer-term protection for the equipment.
Service contract/full insurance contract: Provide customized service packages covering annual maintenance, consumable discounts, priority service response, etc.
Technical value-added services: such as testing method development support, data processing assistance, standard interpretation consultation, etc. (depending on the specific situation).
Our service core: customer-centric, fast response, strong professionalism, and excellent service.
By choosing BEVS Industrial, you are not only choosing international first-class coating laboratory instruments, but also a precise service and long-term commitment worth entrusting.
Let us work together to promote the progress of coating technology with excellent equipment and thoughtful service!
Angetrieben von KI – Verlässlichkeit in jeder Prüfung!
Kontakt
3F, Bldg A, No.257 Junye Rd, Huangpu Dist, Guangzhou, P.R.China
+86-20-89851362